Customers may order various items from the business. The business must record information about the order, to ensure that it is delivered on time.
The order should have an identification number. This will allow the business and the customer to determine what order it is. An identification number also helps the business to track the order’s status.
The status and priority of the order should be recorded. The status lets the business and customer know what stage the order is at, and thus, how soon it will be completed. The priority lets the business know how urgently the order needs to be completed.
The person who took the order, and the date that the order was taken on, should be recorded. This information lets the business know who to contact if it as any questions about the order. The customer’s contact for the order should also be recorded, to facilitate communication.
The business should note the pricing agreement used for the order, and the order type. The pricing agreement will let the business know how it will charge the order to the customer. The order type records what kind of things are included in the order. The business should also note what area the order should be delivered to. This information helps the business organize shipments.
The start date, estimated end date, and actual end date of the order should be filled in. The estimated end date gives the customer an idea of when the order will be completed by. The actual end date lets the business know how good the estimate was, and confirms that the order has been completed.
Each order may have various order lines, shipments, or service deliveries. These should be recorded within the order, so that the business can ensure each section of the order is filled.
Properly managing orders will help the business deliver its products and services on time. Filling orders quickly and efficiently will help the business to build a good relationship with its customers.