OPERATION

Operation of reliable and flexible business solutions based on modern DevOps and ITSM/ITIL best practices will empower your business success.


Business

Sustainable business solutions are composed of interacting services which meet the business requirements.

ITIL Service Strategy and Continuous Improvement

We can help you to develop and maintain comprehensive product and service catalogs for your business. We have a wide range of modelling tools and approaches including: Value Chain Analysis; Business Scenario; Business Process Optimisation; Data Presentation Modelling; Product Development; Marketing.

Application

Application services need to be properly managed to ensure that they are available and reliably support full business operations.

TRELLIS Application Service Component Support

We can provide managed support services for application services deployed using TRELLIS components for Data as a Service solutions. This includes break/fix incident response for problems with the TRELLIS application components deployed on IaaS, PaaS or SaaS infrastructure.

Custom Build Application Support

We can provide support for application components which we have built or deployed for your custom business solution.

Performance Tuning Advisory Services

We can help you to identify root causes of performance issues in your databases and applications. We can also help you to resolve performance issues with database deployments.

Configuration Management Database (CMDB)

We can help you to create a custom Configuration Management Database for your applications and infrastructure. We can also provide guidance on creating effective processes for incident, problem and change management.

Continuous Integration and Continuous Deployment (CI/CD)

We can help you to construct CI/CD pipelines for your IT Team to ensure smooth delivery of application services to support your business operations.

Technology

Manage the deployment of services to ensure reliable operation of your application services and your overall business solution.

TRELLIS Infrastructure Support

We can manage the infrastructure upon which you deploy TRELLIS components to build your business solutions. This support includes break/fix support for incidents. Backup/Recovery support for data stores. Patch management for IaaS services.

Custom Infrastructure Support

We can manage custom infrastructure upon which you build your business solutions. This support includes break/fix support for incidents. Backup/Recovery support for data stores. Patch management for IaaS services.

Infrastructure Advisory Services

We can provide expertise on demand to help you to troubleshoot and resolve issues with your infrastructure.

Performance Tuning Advisory Services

We can help you to identify bottlenecks causing performance issues in your infrastructure and provide you with recommendations to resolve them.

Great Ideaz Solutions


Strategic Consulting

Generate ideas and identify opportunities to grow the business and improve the effectiveness and efficiencies of operations.

Sustainable Architecture

Sustainable frameworks for implementing hybrid cloud business solutions.

Transformation Roadmap

Evaluate options, build business cases, estimate effort, cost and time. Perform risk analysis.

TRELLIS Components

Pre-built components that can jumpstart projects and reduce development effort, cost and risk.

Implementation

Experienced consultants and teams that can fully leverage our Architecture and Components to deliver successful transformation.

Operation

Maintain availability of production systems. Monitoring, alerting and incident response.